Rubbish Removal Swiss Cottage Privacy Policy

This Privacy Policy explains how Rubbish Removal Swiss Cottage collects, uses, stores and shares personal data when providing rubbish removal and related services. It applies to all Rubbish Removal Swiss Cottage customers and prospective customers in our service area, as well as visitors who contact us in relation to our services by telephone, email, website forms or in person.

We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent way, in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Data Controller Details

The data controller responsible for your personal data is Rubbish Removal Swiss Cottage. When this policy refers to we, us or our, it refers to Rubbish Removal Swiss Cottage as the organisation that decides how and why your personal data is processed in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, address, email address, telephone number and, where relevant, your business or property details.

Service and booking information, such as the type of rubbish removal service you request, property access information, preferred dates and times, details of items to be collected, and notes relating to the service.

Billing and payment information, such as billing address, payment status, invoice details and records of payments. We do not store full card numbers or security codes where payments are processed through third-party payment providers.

Communication records, such as emails, messages, call notes and any feedback or complaints you provide to us.

Technical and usage data, where applicable, such as basic device and browser information, approximate location data and pages visited when you use our website. This information is generally collected via cookies or similar technologies.

Any other information you choose to provide that is relevant to arranging or delivering our services safely and effectively.

How We Collect Your Personal Data

We collect personal data in several ways:

Directly from you when you contact us by phone, email, contact form or in person to request a quote, make a booking or ask a question.

When you purchase or use our rubbish removal services and we record information about the services provided.

From third-party platforms or partners where you have given permission for your details to be shared with us for the purposes of providing our services.

Automatically through our website, via cookies or similar technologies, to help us understand how visitors use our site and to improve our services.

Lawful Basis for Processing

We only process personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, arrange a collection, carry out the rubbish removal service, and manage your account and payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining records, ensuring site and service security, and preventing fraud.

Legal obligation: We process personal data where we need to comply with legal or regulatory obligations, such as record-keeping, tax obligations or co-operating with lawful requests from authorities.

Consent: In certain limited circumstances, we may rely on your consent, for example for some forms of marketing communications or optional cookies on our website. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, confirm bookings and deliver our rubbish removal and related services to you.

To communicate with you about your bookings, including confirmations, changes, service updates and follow-up communications.

To manage billing and payments, including issuing invoices, processing payments and dealing with any payment queries or disputes.

To manage customer relationships, respond to enquiries, handle complaints and improve the quality of our customer service.

To operate and improve our website, services and internal processes, including troubleshooting, data analysis, testing and research.

To keep appropriate business and financial records, and to comply with applicable laws, regulations and guidance.

To protect our business, our staff and our customers, including for fraud prevention, security and health and safety purposes.

Data Processors and Third-Party Recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These parties only process your data under our instructions and for the purposes described in this policy. They are required to keep your data secure and to comply with data protection laws.

Typical categories of data processors include:

IT and hosting providers who support our business systems and website.

Payment processing providers who handle card or electronic payments.

Customer management or booking system providers that help us organise and manage service bookings.

Professional advisers, such as accountants or legal advisers, where necessary for business, legal or compliance reasons.

We may also share personal data with other third parties where required by law, for example with regulators, law enforcement or government bodies, or in connection with legal claims. Where we are involved in a business sale, merger or reorganisation, personal data may also be shared with relevant parties as permitted by law.

We do not sell your personal data to third parties.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to provide our services, meet legal, accounting or reporting requirements, and resolve any disputes.

In deciding how long to retain data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means, and applicable legal requirements.

In general, we retain customer and service records for a period consistent with legal and tax obligations and our legitimate business needs. After the relevant retention period has expired, we will securely delete or anonymise your personal data.

International Data Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that may not provide the same level of data protection as your home jurisdiction. When we do this, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data in accordance with applicable laws.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Swiss Cottage customers and prospective customers in our service area, subject to certain limitations and exemptions. Your rights include:

The right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data.

The right to rectification: You can request the correction of inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can ask us to delete your personal data.

The right to restrict processing: You can ask us to restrict the way we use your personal data in certain situations.

The right to data portability: You can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transfer it directly to another controller where technically feasible.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, or where we process your data for direct marketing.

Rights related to consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, or have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided when you engage our services.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and safeguards in our contracts with service providers. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any significant changes will be made clear when the updated policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using our services or contacting us after any changes take effect, you acknowledge the updated terms of this Privacy Policy.